Last updated: August 13, 2026

At NOIR LAB, a brand operated by Lauradex Inc., we take particular care in preparing and shipping every order.

This policy applies to orders placed directly through noirlab.ca.

 

Order Processing

Orders are generally prepared and handed over to the carrier within 1 to 2 business days after payment has been confirmed.

Orders placed on weekends or statutory holidays are processed beginning on the next business day.

During periods of unusually high order volume, processing times may occasionally be longer. We make every reasonable effort to ship orders as promptly as possible.

 

Shipping Destinations

We currently ship throughout Canada.

We do not currently offer shipping outside Canada.

 

Free Shipping

Standard shipping is free throughout Canada on orders of two (2) or more products placed in a single order.

For orders containing fewer than two products, applicable shipping charges are calculated and displayed at checkout before the order is confirmed.

 

Shipping Carriers

Orders may be shipped using:

• Purolator
• Canada Post
• FedEx

NOIR LAB selects the carrier based on factors including the shipping address, destination, available service levels, transportation conditions and tracking options.

Customers may therefore not always be able to select the carrier used for their order.

 

Delivery Times

Delivery times vary depending on the destination, carrier and service available in the applicable region.

Delivery estimates displayed at checkout or provided after shipment are estimates.

Circumstances beyond our reasonable control may result in additional delays, including severe weather, periods of high shipping volume, carrier service interruptions or challenges associated with delivery to remote areas.

We nevertheless make reasonable efforts to comply with the delivery information provided at the time of purchase.

Any consumer rights or remedies provided under applicable law in connection with delayed delivery remain fully in effect.

 

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link.

Please allow some time after receiving the confirmation email for the carrier's tracking system to update.

 

Shipping Address

Customers are responsible for verifying that the shipping address provided when placing an order is complete and accurate.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@noirlab.ca.

We will attempt to correct the address before shipment where possible, but we cannot guarantee that a change can be made once an order has been prepared or transferred to the carrier.

If a parcel is returned to us because the address provided by the customer was incorrect or incomplete, additional shipping charges may apply before the order is reshipped, where permitted by law.

 

Delivery Attempts and Unclaimed Parcels

Customers are responsible for reviewing delivery notices provided by the carrier and, where applicable, collecting their parcel from the designated service location.

If a parcel is returned to us because it was not collected following delivery attempts or notices, we will contact the customer to determine the available options.

Additional shipping charges may apply for reshipment where permitted.

 

Delayed or Lost Parcels

If your tracking information has not changed for an unusual period of time or you believe that your parcel has been lost, please contact us at support@noirlab.ca.

NOIR LAB will contact the carrier and take reasonable steps to locate the parcel and resolve the situation.

If the parcel is confirmed lost or cannot be delivered, we will determine the appropriate solution, which may include replacing the order or issuing a refund where required.

Transfer of the parcel to the carrier does not limit any consumer rights provided under applicable law.

 

Parcel Marked as Delivered but Not Received

If tracking indicates that your parcel was delivered but you have not received it, please first check the surrounding delivery area and with anyone who may have accepted the parcel on your behalf.

If the parcel still cannot be located, contact us as soon as possible at support@noirlab.ca.

We will review the situation with the carrier and assist you with the necessary steps.

Where a customer has expressly provided specific delivery instructions regarding where a parcel should be left, those instructions may be considered when assessing the circumstances.

 

Damaged Parcels

We recommend inspecting your order promptly after delivery.

If your parcel or its contents were damaged during shipping, please contact us within 7 days of delivery at support@noirlab.ca.

Please provide:

• your order number;
• clear photographs of the product;
• photographs of the internal packaging;
• photographs of the shipping parcel and shipping label, where possible.

We will review the matter and, where appropriate, provide a suitable solution, which may include a replacement or refund.

 

Order Changes and Cancellations

If you would like to modify or cancel an order before shipment, please contact us as soon as possible.

We will do our best to make the requested change before the order has been prepared or transferred to the carrier, but we cannot guarantee that a modification or cancellation will be possible.

Please also review our Refund Policy for information regarding returns and refunds.

 

Legal Rights

This Shipping Policy does not limit any rights, remedies or warranties available to consumers under applicable law.

Where applicable law provides a specific right concerning delivery, delay, loss of a parcel or cancellation of a contract, that right remains fully effective.

 

Contact Us

For any questions regarding the shipping or delivery of your order:

NOIR LAB
A brand of Lauradex Inc.
Blainville, Quebec, Canada
support@noirlab.ca