Last updated: August 13, 2026

At NOIR LAB, customer satisfaction is important to us. This policy applies to purchases made directly through noirlab.ca.

 

Returns of Unopened Products

You may request a return within 14 days of delivery, provided that the product is:

• unopened;

• unused;

• unsprayed;

• in its original, intact packaging and in resalable condition.

To request a return, please contact us at support@noirlab.ca and include your order number.

Return shipping costs are the responsibility of the customer when the return is due to a change of mind or is otherwise voluntary.

Original shipping charges are non-refundable unless the return results from an error by NOIR LAB, a defective product, damage that occurred during shipping, or where required by applicable law.

Once the returned product has been received and inspected, we will notify you whether the refund has been approved or declined. If approved, the refund will be issued to the original payment method used for the purchase. After the refund has been issued, it may take up to 10 business days for the funds to appear in your account, depending on your financial institution’s processing times.

 

Opened or Used Products

Due to the nature of fragrance products and for hygiene reasons, perfumes that have been opened, sprayed or used cannot be returned, exchanged or refunded due to a change of mind.

This restriction does not apply where a product has a manufacturing defect, was damaged during shipping, an order error occurred, or where otherwise required by applicable law.

 

Damaged Product or Order Error

We recommend inspecting your order as soon as it is received.

If your order arrives damaged during shipping or if you receive an item different from the one you ordered, please contact us within 7 days of delivery at support@noirlab.ca.

Please include your order number along with clear photographs of the product, its packaging and, when applicable, the shipping package.

We will assess the situation and, where appropriate, provide a replacement or refund.

 

Manufacturing Defects

If a product has a manufacturing defect, including a defective spray mechanism or another issue affecting its normal use, please contact us as soon as possible at support@noirlab.ca.

We will assess the situation and, where appropriate, provide a suitable solution, which may include a replacement or refund.

Any applicable legal warranties remain fully in effect.

 

Purchases from Authorized Retailers

Products purchased from an authorized NOIR LAB retailer are subject to that retailer’s return and exchange policy.

If you experience an issue with a product purchased from one of our retail partners, we recommend first contacting the location where the purchase was made. The retailer can assess the situation and contact NOIR LAB if necessary.

This process does not limit any rights or remedies available under applicable law.

 

Order Cancellations

Orders generally cannot be cancelled once they have been prepared or shipped.

If you would like to cancel an order, please contact us as soon as possible at support@noirlab.ca. We will do our best to intervene before the order ships, but we cannot guarantee that cancellation will be possible.

 

Legal Warranties

This refund policy does not limit or exclude any rights, remedies or warranties provided under applicable law.

Where legal warranties or other mandatory consumer rights apply, those rights take precedence over any conflicting provision of this policy.

 

Contact Us

For any questions regarding your order, a return or a refund, please contact us:

NOIR LAB
A brand of Lauradex Inc.
support@noirlab.ca