Last updated: August 13, 2026

At NOIR LAB, a brand operated by Lauradex Inc., we take the protection of your personal information and your privacy seriously.

This Privacy Policy explains what personal information we may collect when you visit noirlab.ca, place an order, contact us or use our services, and how we use, disclose, retain and protect that information.

Our online store is operated using the Shopify e-commerce platform.

 

1. Person Responsible for the Protection of Personal Information

Lauradex Inc. is responsible for personal information collected and held in connection with NOIR LAB's activities.

For questions regarding privacy or to exercise your rights, please contact:

Person Responsible for the Protection of Personal Information
Lauradex Inc. / NOIR LAB
Blainville, Quebec, Canada
Email: support@noirlab.ca

 

2. Personal Information We May Collect

Depending on how you interact with NOIR LAB, we may collect information such as:

• Identification and contact information, including your name, address, billing and shipping address, telephone number and email address;

• Order and transaction information, including products purchased, amounts paid, returns, refunds and order history;

• Payment-related information, including your payment method and certain transaction information. Complete payment card information is generally processed by Shopify and authorized payment providers and is not directly accessible to NOIR LAB;

• Account information, if you create a customer account, including preferences and account-related information;

• Communications with NOIR LAB, including information contained in messages sent to customer service;

• Technical information, such as your IP address, device type, browser, operating system and certain technical identifiers;

• Website usage information, including pages viewed, interactions with the website and certain browsing information.

We seek to limit collection to information that is reasonably necessary for the purposes described in this policy.

 

3. How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create an account, subscribe to communications or contact us;

• automatically when you use our website, including through cookies and similar technologies;

• from Shopify and our service providers where necessary to operate our store;

• from authorized partners or service providers where permitted by law.

 

4. How We Use Personal Information

We may use your personal information for the following purposes.

Processing and Fulfilling Orders

We use necessary information to:

• process orders and payments;

• confirm purchases;

• prepare and ship products;

• provide tracking information;

• manage returns, refunds and after-sales requests.

Customer Service

We may use your information to respond to questions, requests, complaints or requests for assistance.

Operating and Improving Our Store

Certain information may be used to operate the website, improve usability, understand the performance of our services and resolve technical issues.

Security and Fraud Prevention

We may use certain information to detect or prevent fraudulent, abusive or unlawful activity and to protect our systems, customers and business.

Commercial Communications

Where permitted by law and where any required consent has been obtained, we may use your email address or other contact information to send you NOIR LAB news, offers or promotional communications.

You may withdraw your consent to promotional communications at any time by using the unsubscribe mechanism included in our communications or by contacting us.

We may still send communications that are necessary to fulfil an order, maintain account security or provide customer service.

Legal Requirements

We may use or retain certain information where necessary to comply with legal, tax, accounting or regulatory obligations, enforce our rights or respond to a valid legal request.

 

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the operation of the store or used for certain features, performance measurement or preferences.

These technologies may be used to:

• maintain the contents of your shopping cart;

• remember certain preferences;

• protect the security of the website;

• understand website usage and performance;

• provide features offered by Shopify or our authorized service providers.

Where consent is required by law for certain cookies or technologies, we seek to obtain that consent before they are activated.

You may also control certain cookies through your browser settings or privacy tools made available on our website. Disabling essential cookies may affect the operation of certain website features.

 

6. Shopify

The NOIR LAB online store is hosted and operated using Shopify services.

Shopify processes certain personal information in order to provide the functionality required to operate the store, including hosting, order processing, security and other e-commerce features.

Information that you submit through our website may therefore be transmitted to and processed by Shopify in accordance with its own privacy practices.

For more information about how Shopify processes consumer personal information, you may review Shopify's Consumer Privacy Policy and privacy portal.

 

7. Service Providers and Other Third Parties

We may disclose certain personal information to service providers that assist us in operating our business, but only where reasonably necessary for the services they provide.

These providers may include:

• Shopify;

• payment processors;

• shipping and delivery providers;

• hosting, technology and security providers;

• customer service providers;

• analytics or business service providers used by NOIR LAB.

We do not sell your personal information in exchange for monetary consideration.

We may also disclose information where permitted or required by law, including in response to a court order, valid governmental request, fraud prevention matter or to protect our rights.

If Lauradex Inc. is involved in a sale, merger, reorganization or similar transaction, certain information may also be transferred in accordance with applicable legal requirements.

 

8. Processing and Transfers Outside Quebec

Some of our providers, including Shopify or technology service providers, may process or store personal information outside Quebec or Canada.

Where personal information is communicated outside Quebec, Lauradex Inc. applies the measures required under applicable law to assess and appropriately govern such communication.

Your information may therefore be subject to the laws of the jurisdiction in which it is processed.

 

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• fulfil our obligations to customers;

• provide after-sales service;

• comply with tax, accounting and legal obligations;

• prevent fraud;

• resolve disputes;

• enforce our rights and policies.

The exact retention period may vary according to the nature of the information and applicable requirements.

When information is no longer required and there is no legal requirement to retain it, it is destroyed, deleted or anonymized in accordance with applicable practices.

 

10. Security

Lauradex Inc. maintains reasonable administrative, technical and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, use, disclosure or modification.

However, no information system or method of transmission over the Internet can guarantee absolute security.

We recommend protecting your login credentials and avoiding the transmission of sensitive information through unsecured means.

 

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have the right to:

• request access to personal information we hold about you;

• request the correction of inaccurate or incomplete information;

• request, in certain circumstances, the deletion of or cessation of dissemination of certain information;

• withdraw your consent where processing is based on consent, subject to applicable legal restrictions;

• request that your personal information no longer be used for certain commercial prospecting purposes;

• obtain, where the legal requirements are met, certain information in a structured and commonly used technological format;

• submit a complaint regarding the manner in which your personal information is handled.

Certain requests may be subject to exceptions provided by law.

We may need to verify your identity before processing a request in order to protect your personal information from unauthorized access.

To exercise a right, please contact:

Person Responsible for the Protection of Personal Information
Lauradex Inc. / NOIR LAB
support@noirlab.ca

 

12. Withdrawal of Consent

Where we process personal information on the basis of your consent, you may withdraw that consent, subject to applicable legal or contractual restrictions and reasonable notice.

In some cases, withdrawing consent may prevent us from providing a service that requires the information concerned.

 

13. Marketing Communications

NOIR LAB complies with applicable rules governing commercial electronic communications.

Where consent is required, we send commercial communications only after obtaining the appropriate consent or where another basis permitted by law applies.

Promotional emails include an unsubscribe mechanism.

You may also ask at any time that your personal information no longer be used for commercial prospecting by contacting support@noirlab.ca.

 

14. Children's Information

Our store and products are not directed toward children.

We do not knowingly seek to collect personal information from children contrary to applicable legal requirements.

If you believe that a child has improperly provided us with personal information, please contact us so that we can review the situation.

 

15. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

NOIR LAB is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing them with personal information.

 

16. Complaints

If you have concerns regarding the way Lauradex Inc. handles your personal information, we encourage you to first contact our Person Responsible for the Protection of Personal Information at support@noirlab.ca.

We will review your request and respond in accordance with applicable requirements.

You may also contact the competent privacy authority, including the Commission d'accès à l'information du Québec, where the matter falls within its jurisdiction.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, technologies or applicable legal requirements.

Where a material change requires notice, we will provide appropriate notice in accordance with applicable law.

The date of the most recent update appears at the top of this page.

 

18. Contact Us

For questions regarding this Privacy Policy or how we handle personal information:

NOIR LAB
A brand of Lauradex Inc.
Blainville, Quebec, Canada

Person Responsible for the Protection of Personal Information
Email: support@noirlab.ca